The Disability Discrimination Act Part 3 makes it unlawful to treat disabled customers less favourably than other people.

Provision of goods & services needs to be accessible for disabled people where it is delivered in a public place regardless to whether they are paid for or not.

Where reasonable adjustments need to be put into place in order to offer the same level of service always consider obtaining expert and informed advice from professionals who have a proven track-record.

• Risk management of policy & procedures
• Customer-Service people are disability confident
• Premises & facilities are user-friendly for disabled customers
• Signs and information are easy to see, read and understand
• Customer handling and use of etiquette
• Customer satisfaction and complaints procedures are accessible
• Data collection and management information is used to monitor disabled customers level of satisfaction