Access Audits
Comprehensive risk assessment of buildings, facilities, services & communication against disability good practice and disability legislation. Delivered with commonsense adopting a pragmatic and economic approach.
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Access Audits
we can look at:
External environment
- Approach to site
- Entrances + Exits
- Car Parking
Internal environment
- Lobbies
- Reception
- Rooms & Offices
- Lifts
Facilities
- Toilets
- Canteen
- Changing Rooms to inc Showers
Way-Finding
- Design
- Positioning
- Content
Information
- Literature
- Forms
- Instructions
- Notices
- Posters
Communication
- Customer Service
- Etiquette
- Website
- Telephone
PEEPs
- procedures and written instructions
- escape routes
- regularity of drills and evaluation
- disability confident personnel
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Disability Analysis
Flexible quality assurance tailored to your organisation’s requirements and covers policy, systems, processes, delivery and customer service in relation to disability & equality legislation to include good practice.
This maps out what is in place within your organisation, identifies the gaps, and highlights the potential areas of risk.
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Disability Analysis
we can look at:
- people
- buildings
- services
- communication
- disability action plans
- disability equality schemes
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Impact Assessments
Measurement and evaluation of disability & equality performance throughout your organisation. Confirms what is working well and identifies areas where improvement is required, putting forward action points and solutions.
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Impact Assessments
we can look at: :
- people
- buildings
- facilities
- services
- communication
- information
- disability action plans
- disability equality schemes
- policy
- procedures
- processes
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Mystery Customer surveys
Designed and customised to your organisation’s requirements to evaluate disability good practice benchmarks in employment, buildings, service provision and communication. Conducted by disabled people who are trained to be balanced and pragmatic in their assessment.
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Mystery Customer surveys
we can look at:
- customer facing people
- buildings
- facilities
- services
- communication
- disability action plans
- disability equality schemes
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